Benefitsolver is the Trust’s new, exclusive state-of-the-art enrollment and eligibility system. This online platform is designed to make your life a little easier, so you can focus on meeting your business objectives.
The ability to give employees direct access to view plans, enroll and make changes easily via their desktop or mobile device.
Access to a system typically reserved for employers with more than 500 employees.
A more streamlined benefits enrollment process with an intuitive, easy-to-use interface.
Upload important documents to the document center for employees to access on their own.
The capacity to integrate into your current payroll, HRIS and benefit systems on a single-source platform.
Your employees can make Open Enrollment changes online using Benefitsolver’s self-service features. To give your employees access to Benefitsolver, simply forward the “Enrolling Is Easy” flier (click here to download).
You will receive your individual administration login information from Benefitsolver via email. Admin and employee credentials are different. Admins will have a separate admin login and employee login.
If you need to reset your admin password, you should contact Benefitsolver at [email protected]. The password reset option on the screen is only for employee/member access. It will not reset admin access.
Please have employees call Benefitsolver at 833-281-0448. Live chat is also available with Employee Self-Service.
Your Trainingsolver courses are a great starting point! Need a refresher or have something more specific in mind? Access the live chat feature via Benefitsolver. Additionally, the AssistMe feature will guide you through common requests. Once you log in, the AssistMe feature will show up in the lower right-hand corner of the screen.
The current process for renewals will remain the same.
If you want to add non-Trust benefits, please email [email protected]. to begin the process. There will be a $2 PEPM fee for non-Trust products.
Should you have questions at any time, please reach out to [email protected].
You can enroll an employee or make changes via the Benefitsolver platform. You may no longer make changes in the Meritain or UnitedHealthcare system.
Yes. Benefitsolver will administer event verification when a life event occurs and members want to add or remove their own coverage or a dependent’s coverage. Examples include birth/adoption, marriage, divorce, loss/gain of other coverage, etc. For ACEC Life Event Verification Instructions, click here.
Yes. New hires are required to make their elections within 31 days of their hire date, regardless of when they are eligible. If you are outside of this window, please reach out to [email protected].
Future term dates are not accepted in the system. Terminations must be entered on the date of termination or a few days after. There is a 31-day retroactive rule in place.
This is a required field, but it only applies if you have a salary driven benefit plan. If that does not apply to you, you can enter any number to continue.
Total cost of benefits will always show $0.00 unless you update the payroll frequency and employer contribution to display actual cost per pay check. If you would like actual cost per pay check to display, contact Benefitsolver at [email protected] to set this up for your firm.
The following are useful features that can help you use the portal more efficiently and complete tasks quickly:
• Help Solver: Receive step-by-step instructions on several action items
• Assist Me: Find helpful point and click instructions
• Live Chat: Access help instantly from a live representative
• Access training videos 24/7 at aceclifehealthtrust.com/enrollment
Note: When navigating the portal, be sure to use the internal previous and next navigation buttons. If you use the browser navigation buttons, the system will time out and you will have to start over.
Benefitsolver makes managing your COBRA administration easier than ever. They will oversee all COBRA-related activities including compliance, documentation, enrollment, communication and payment collection. With Benefitsolver, your COBRA information will be in the same place as your enrollment and eligibility data.
Benefitsolver will administer COBRA if you add non-Trust products to the system. Contact the team at [email protected] for details and fees.
Firms will not be billed for COBRA participants until participants makes their first premium payment.
Download our complete list of FAQs by clicking here.
Tools & Resources
Basic Administrator Functions
Advanced Administrator Functions
Become a member of the ACEC Wellness Champion Portal. Registering for this account will provide you access to Wellness Champion materials and resources including.