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The Trust’s Comprehensive Enrollment & Eligibility Platform

Effortless. Seamless.

Benefitsolver is the Trust’s new, exclusive state-of-the-art enrollment and eligibility system. This online platform is designed to make your life a little easier, so you can focus on meeting your business objectives.

Employee Empowerment

The ability to give employees direct access to view plans, enroll and make changes easily via their desktop or mobile device.

Total Exclusivity

Access to a system typically reserved for employers with more than 500 employees.

Greater Efficiency

A more streamlined benefits enrollment process with an intuitive, easy-to-use interface.

Improved Communications

Upload important documents to the document center for employees to access on their own.

Single-source Integration

The capacity to integrate into your current payroll, HRIS and benefit systems on a single-source platform.

HOW TO ACCESS BENEFITSOLVER

If you currently have the UHC medical plan through the ACEC Life/Health Trust and would like the opportunity to be one of the first firms to gain access to this exciting new tool, please email [email protected] with the following information:

Access Benefitsolver

GETTING STARTED

We invite you to join us to learn more about Benefitsolver, its exciting new features and how to use it. Training is now open and is mandatory. Please watch the video below that applies to you to get started.

To access the full list of training videos, please click the button below.

Questions?

Still have questions? Find answers to frequently asked questions below. Should you have any additional questions please don’t hesitate to call the Benefitsolver Employee Help Line at 833-281-0448 or for Plan Administrators, the Admin Service line at 833-232-7499.

FAQs

HOW DO I GIVE ACCESS TO MY EMPLOYEES?

Your employees can make Open Enrollment changes online using Benefitsolver’s self-service features. To give your employees access to Benefitsolver, simply forward the “Enrolling Is Easy” flier (click here to download).

HOW DO I GET MY ADMINISTRATOR CREDENTIALS?

You will receive your individual administration login information from Benefitsolver via email. Admin and employee credentials are different. Admins will have a separate admin login and employee login.

HOW DO I GET MY ADMIN PASSWORD RESET?

If you need to reset your admin password, you should contact Benefitsolver at [email protected]. The password reset option on the screen is only for employee/member access. It will not reset admin access.

WHERE CAN I SEND MY EMPLOYEES WITH QUESTIONS?

Please have employees call Benefitsolver at 833-281-0448. Live chat is also available with Employee Self-Service.

WHERE DO I GO FOR TRAINING AND HELP?

Your Trainingsolver courses are a great starting point! Need a refresher or have something more specific in mind? Access the live chat feature via Benefitsolver. Additionally, the AssistMe feature will guide you through common requests. Once you log in, the AssistMe feature will show up in the lower right-hand corner of the screen.

If you need additional help, contact the ACEC Life/Health Trust Admin service line at 833-232-7499 or the Employee Service Line at 833-281-0448.

WHERE DO I SEND INFORMATION ABOUT MY RENEWAL?

The current process for renewals will remain the same.

WILL OTHER NON-TRUST LINES OF COVERAGE BE ADDED TO THE BENEFITSOLVER PLATFORM?

If you want to add non-Trust benefits, please email [email protected]. to begin the process. There will be a $2 PEPM fee for non-Trust products.

WHERE CAN I GO WITH ADDITIONAL QUESTIONS?

Should you have questions at any time, please reach out to [email protected].

HOW DO I ENROLL, TERMINATE OR MAKES CHANGES TO EMPLOYEES’ INFORMATION?

You can enroll an employee or make changes via the Benefitsolver platform. You may no longer make changes in the Meritain or UnitedHealthcare system.

WILL I HAVE TO PROVIDE VERIFICATION OF LIFE EVENTS?

Yes. Benefitsolver will administer event verification when a life event occurs and members want to add or remove their own coverage or a dependent’s coverage. Examples include birth/adoption, marriage, divorce, loss/gain of other coverage, etc. For ACEC Life Event Verification Instructions, click here.

IS THERE A DEADLINE FOR NEW HIRES TO MAKE THEIR ELECTIONS?

Yes. New hires are required to make their elections within 31 days of their hire date, regardless of when they are eligible. If you are outside of this window, please reach out to [email protected].

CAN I BE PROACTIVE AND ENTER A TERMINATION IN THE SYSTEM EARLY?

Future term dates are not accepted in the system. Terminations must be entered on the date of termination or a few days after. There is a 31-day retroactive rule in place.

AM I REQUIRED TO ENTER EMPLOYEES’ SALARY?

This is a required field, but it only applies if you have a salary driven benefit plan. If that does not apply to you, you can enter any number to continue.

WHY DOES THE COST OF BENEFITS SHOW $0.00?

Total cost of benefits will always show $0.00 unless you update the payroll frequency and employer contribution to display actual cost per pay check. If you would like actual cost per pay check to display, contact Benefitsolver at [email protected] to set this up for your firm.

WHAT DO I DO IF AN EMPLOYEE NEEDS COVERAGE IMMEDIATELY?

In the event you need updates prior to the file feed being sent, you can contact Benefitsolver at 833-232-7499 or [email protected].

PORTAL HELPFUL HINTS

The following are useful features that can help you use the portal more efficiently and complete tasks quickly:
• Help Solver: Receive step-by-step instructions on several action items
• Assist Me: Find helpful point and click instructions
• Live Chat: Access help instantly from a live representative
• Access training videos 24/7 at aceclifehealthtrust.com/enrollment

Note: When navigating the portal, be sure to use the internal previous and next navigation buttons. If you use the browser navigation buttons, the system will time out and you will have to start over.

HOW WILL BENEFITSOLVER HELP WITH COBRA ADMINISTRATION?

Benefitsolver makes managing your COBRA administration easier than ever. They will oversee all COBRA-related activities including compliance, documentation, enrollment, communication and payment collection. With Benefitsolver, your COBRA information will be in the same place as your enrollment and eligibility data.

WILL BENEFITSOLVER ADMINISTER COBRA FOR NON-TRUST LINES OF COVERAGE?

Benefitsolver will administer COBRA if you add non-Trust products to the system. Contact the team at [email protected] for details and fees.

WHEN WILL MY FIRM BE BILLED FOR COBRA PARTICIPANTS?

Firms will not be billed for COBRA participants until participants makes their first premium payment.

Download our complete list of FAQs by clicking here.

Recorded Trainingsolver Courses

Welcome to Trainingsolver! Please click on one of the links below to view recorded Trainingsolver courses. For the best viewing experience, watch the tutorials in Full Screen Mode.

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  • Recorded Champion Training sessions and supplementary materials
  • Lunch and Learn presentations
  • Discussion Board

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